Our Guarantee

Our Guarantee

100% Satisfaction Guarantee for peace of mind

Your Satisfaction is Guaranteed!

We’re confident that you’ll be completely satisfied with your Alice Peterson Needlepoint or Cross-Stitch purchase. That’s why every product purchased from our company is backed by our Complete Satisfaction Guarantee:

“If you are not absolutely satisfied with our products, for any reason, let us know. We will replace the item or give you a refund for requests made with in 30 days of receipt of your order.”

Alice Peterson Company

Returns

  • Please contact us by phone or email to obtain a return authorization
  • If possible, please return items as soon as possible.
  • Write the reason for your return on the back of your packing slip and enclose the slip in the package.
  • If you do not have your packing slip, please include the reason for return, along with your store information and send the package to the following address:

    • Alice Peterson Company
    c/o: Product Returns
    118 Center Street
    El Segundo, CA 90245

  • For your protection, please use UPS or any other Insured Parcel Post for return shipment.

Questions?

If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence. If at anytime you are not satisfied with your Alice Peterson Company product please contact us at (310) 322-0600 or sales@alicepetersoncompany.com to receive a return authorization. All returns must be made within 30 days of receipt for a full refund.

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